Error Messages

There is No Dialtone

1. Try restarting your computer.

- Click on Start
- Click on Shutdown
- Choose 'restart the computer?'
- Click 'yes' or 'OK'

2. Make sure that the modem is installed and the phone line is running to the modem correctly.

3. Is the dialer pointing to the correct modem?

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Where it says 'connect using' verify that the correct modem is selected

4. Do you have any software that may be using the modem? Fax software, chat programs, download programs, etc..... If you do try closing the program.

The computer you are dialing is not answering.

1. Verify that you are dialing the correct number.

Ottumwa 56k = 682-9552
Ottumwa 33.6k = 683-4520
Oskaloosa = 672-1718 

  a. Is it dialing a 1 or the area code?
  b. Is it dialing anything before the phone number?

2. Check the settings on your Dial Up Networking connection.

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Click on Server Types
- Make sure the only 2 things checked are Enable Software Compression and TCP/IP
- Click OK

3. Try restarting your computer.

- Click on Start
- Click on Shutdown
- Choose 'restart the computer?'
- Click 'yes' or 'OK'

4. Try uninstalling the modem and then reinstall it.

You have been disconnected from the computer you are dialing

1. Verify that you are using the correct username and password
    a. Make sure you are not trying to log in with your email address:  username@pcsia.net
    b. Make sure there are no spaces in your username or password.

2. Check the settings on your Dial Up Networking connection.

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Click on Server Types
- Make sure the only 2 things checked are Enable Software Compression and TCP/IP
- Click OK

3. Try restarting your computer.

- Click on Start
- Click on Shutdown
- Choose 'restart the computer?'
- Click 'yes' or 'OK'

4. Create a new Dial Up Networking connection

- Go into Dial Up Networking
- Double click on Make New Connection
- Enter a name different from your old connection
- After connection is made check the settings (see above 2.)

5. Try uninstalling the modem and then reinstall it.

The Microsoft Dial Up Adapter is not installed

1. Click Start, point to Settings, click Control Panel, and then double-click Network.

2.Click the Configuration tab, click Add, click Adapter, click Add, click Microsoft in the

Manufacturers box, click Dial-Up Adapter, and then click OK.

3.Click OK

4. Restart Computer

NOTE: You may receive version conflict error messages during this process. If this happens, click No when you are prompted to keep a newer version of each file.

Error 629 The port was disconnected by the remote machine

1. Does it ask for your username and password more than once? If so see: Why does it keep asking for my password after I type it in?

2. Check the settings on your Dial Up Networking connection.

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Click on Server Types
- Make sure the only 2 things checked are Enable Software Compression and TCP/IP
- Click OK

3. Make sure that Microsoft VPN Adapter is not selected under connect using.

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Where it says 'connect using' verify that the correct modem is selected

4. Make sure TCP/IP is installed

- Click Start, point to Settings, click Control Panel, and then double-click Network.
- Is TCP/IP listed?
- If not, Click Add
- Select Protocol and click Add
- In the Manufacturers box select Microsoft
- Select TCP/IP and then click OK

NOTE: You may receive version conflict error messages during this process. If this happens, click No when you are prompted to keep a newer version of each file.

Error 676 The line is busy

1. Dial the number on your phone. Is it busy?

2. Verify that you are dialing the correct number.

Ottumwa 56k = 682-9552
Ottumwa 33.6k = 683-4520
Oskaloosa = 672-1718 

  a. Is it dialing a 1 or the area code?
  b. Is it dialing anything before the phone number?

3. Try uninstalling the modem and then reinstall it.

Error 678 There in no answer

1. Dial the number on your phone. Does it answer and try to connect?

2. Verify that you are dialing the correct number.

Ottumwa 56k = 682-9552
Ottumwa 33.6k = 683-4520
Oskaloosa = 672-1718 

  a. Is it dialing a 1 or the area code?
  b. Is it dialing anything before the phone number?

3. Try uninstalling the modem and then reinstall it.

Error 680 There is no dial tone

1. Try restarting your computer.

- Click on Start
- Click on Shutdown
- Choose 'restart the computer?'
- Click 'yes' or 'OK'

2. Make sure that the modem is installed an the phone line is working and connected properly.

3. Is the dialer pointing to the correct modem?

- Go into Dial Up Networking and find your PCS connection you use to dial the internet.
- Right click on it and go to Properties
- Where it says 'connect using' verify that the correct modem is selected

4. Do you have any software that may be using the modem? Fax software, chat programs, download programs, etc..... If you do try closing the program.